July 25, 2024
Savannah Bananas, Complain Culture & Tattoos
What’s - in a name? Scooby is back. And she’s never been to a fireworks stand. A simple visit to an American institution helps us dip our toes into the pool of rage … but, it’s not what you think.
What if the simple joys of a local diner experience are being overshadowed by our obsession with perfection and high costs? By our ability to give “feedback”. Has the ability to complain freely ruining our joy? Since when did breakfast have to be brunch? If we created a food truck - would you come? Where did feedback end, and “complain culture” begin? Is competition to blame - or are we just top tier whiners?
Ever wondered how social media and authenticity intersect in a world dominated by complaint culture? We dive into how relatable, genuine posts can outshine the curated content flooding our feeds. With personal anecdotes and dining experiences, we examine how critical online reviews, particularly those that are unwarranted, can harm small businesses.
Are men and women different in their approach to complaints? Would your rather - service over the meal itself? Where’s the line - where’s the limit - and who is to blame?
Thought we weren’t talking marketing today? Think again. We delve into the pressures new businesses face and the significance of bravery in fostering growth and innovation. Inspired by Jesse Cole and his revolutionary Savannah Bananas, we highlight the value of risk-taking and learning from failure - and yes, sometimes that means quirky skincare routines featuring beef tallow and snail mucin - is comparison the thief of joy?
It wouldn’t be us - if we didn’t express heartfelt gratitude to our listeners, the "Scoobies," you are the charm to our mayhem - the grace to our chaos. Thank you.
For more mayhem, be sure to follow us:
Insta @marketingandmayhem
YouTube @MarketingMayhemPod
And don't forget to leave us a 5 star review! Or message us to deep dive into your topic or just give us feedback!
Hosted by @raebecca.miller and @jennyfromthe843
00:10 - The Rise of Complaint Culture
10:57 - The Impact of Complaining Culture
21:04 - The Impact of Business Strategies
31:26 - Feedback and Beauty Trends in Business
45:25 - Appreciation for Feedback and Engagement
WEBVTT
00:00:10.614 --> 00:00:16.570
speaking of tidbits, we just jumped right in um.
00:00:16.570 --> 00:00:20.460
I changed my name for this one scooby.
00:00:20.460 --> 00:00:23.887
I changed my name to scooby after the last recording session.
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It's my new name for everything.
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He's a Scooby, she's a Scooby.
00:00:29.219 --> 00:00:35.593
But tell me what you told me today in Target that you have actually never been to.
00:00:36.560 --> 00:00:37.725
Oh, a firework stand.
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This is like mind blowing to me, Like I feel like Let me shoot off a firework.
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Let's start there.
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I feel that.
00:00:47.402 --> 00:00:57.287
But like no, like no, I'm just right now jenny, if you get me in front of something like that, I'm doing it, so you cannot introduce the experiment to the experimental.
00:00:57.287 --> 00:00:59.853
I will absolutely have to be part of it.
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I think you just I'm jumping in.
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I definitely feel like you would hurt yourself, which is probably why no one's ever taken me to a fireworks stand.
00:01:08.867 --> 00:01:09.308
Correct.
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Well, I mean, I just you've never even visited one.
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This is just my.
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You're just like a little onion that I just keep peeling and finding all these different things about.
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You know I've never been to one.
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I mean, I feel like, first of all, I know I would get such a good story from whoever the person the scooby is.
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That's like in the boss you tried to tell me.
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Usually the guy's name is bill, the guy's names are like bill, because isn't that like a company, like firecracker bill or something?
00:01:36.242 --> 00:01:51.891
they don't call themselves bills, just to do it like I'm getting like like a moment right now no, I think their names are like Arthur and like Bill and I thought they were missing fingers.
00:01:51.891 --> 00:01:53.219
Arthur seems like.
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Don't people named Bill maybe miss fingers?
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I think it's really.
00:02:00.320 --> 00:02:02.629
Scooby, scooby's missing a finger.
00:02:04.180 --> 00:02:06.268
I have never met another human being name or any human being named Scooby Scooby's missing a finger.
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I have never met another human being name or any human being named Scooby.
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Have you, I mean truly, come on.
00:02:15.222 --> 00:02:18.247
I think what you were saying when we walked in is like where do you get this stuff from?
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I'm like where did you get this name from?
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And now that I've said Scooby, now I want everyone to be a Scooby.
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I'm going to use it at camp.
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Okay Scooby, okay Scooby.
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I haven't decided the context, like if I use it, if I like it or if I don't like it.
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I think it's a universal, it's just like a blanket name, like Scooby.
00:02:38.867 --> 00:02:39.751
Yeah, it's genderless.
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It's just everything Everyone's a Scooby.
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It's just everything Everyone's a scoopy.
00:02:44.167 --> 00:02:47.733
Okay, all right, we have an interesting topic today.
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Good, because I'm full of rage and we need to talk about it.
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I am on one today.
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Okay, I don't know why.
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No, I don't love it.
00:03:02.719 --> 00:03:08.382
Okay, well, I like strong feelings.
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I'm having a lot of strong feelings.
00:03:09.424 --> 00:03:11.348
Um, there's like a lot going on in life.
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Uh, we're in a whole different we've.
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I feel like we just talked and we've gone 17 directions since then.
00:03:18.949 --> 00:03:21.294
Um, but I was.
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We were talking to a client this is how this whole conversation started, and I am from Rochester, new York.
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My phone number is from Rochester, new York.
00:03:27.973 --> 00:03:31.646
The guy says have you ever had a garbage plate?
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Nick Tahoe's, right, have you have.
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We had this conversation.
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Okay, there's this restaurant in New York, in upstate, called Nick Tahoe's.
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A garbage plate is what you get at the end of the night.
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It's like the waffle house, but not.
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And it's literally little old ladies.
00:03:46.727 --> 00:03:52.133
They look like they were strippers before they worked at this diner at 2 am, they're like 80.
00:03:52.133 --> 00:03:55.276
That's what happens when you are an ex and then you become 80.
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And it's the sketchiest place.
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They open this giant styrofoam container, smack a really cold side of Mac salad on one side, super hot fries on the fryer, two cheeseburger patties, ketchup, mustard and a cute little like design.
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Slap a bunch of meat sauce on and onions and then they send you out.
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It's so you don't have to get onions, but it's so good, it's like the cold.
00:04:18.485 --> 00:04:22.033
I feel like I need a Tom's, just hearing you describe that dish.
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Oh, it's so good, and I used to.
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Sometimes I make them because, like, people will ask about it, Like in my old neighborhood, people would be like, can you make garbage plates?
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It was fun, Like it's.
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For a while I said I was going to do a food truck here and call it the garbage truck and only make garbage.
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So I told this.
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I told the man that I was like do you know, I wanted to have a food truck and he was like this is what he said, which is so interesting.
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He was like people have really ruined things like that.
00:04:55.110 --> 00:04:56.415
And I was like I think you're right, it's not cancel culture.
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He called it complain culture, when I was like don't you miss like being able to go to a diner on every corner and get endless cups of coffee, three shitty eggs and whatever your potato is of choice for like $8.
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Now it's brunch culture.
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It has to be the best of the best.
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It's going to cost you $50.
00:05:15.100 --> 00:05:18.730
He's like when I was a kid, we would go get ice cream after every t-ball game.
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This wasn't the world's best ice cream.
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He's like I don't know if it's complaint culture or this obsession with everything being the best, but we've ruined the fact that some things don't have to be incredible.
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They can just be a good hot dog or a good burger and not cost a fortune.
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And we've completely killed that by always having a complaint and always being so competitive.
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I thought it was so interesting currently than to be an ass about it.
00:06:03.714 --> 00:06:04.336
Well, what is it?
00:06:04.336 --> 00:06:11.812
Also, when did it become such an obsession to give feedback?
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Like I understand, in our work life, we're going to get feedback, but like, at what point can you not just get a hot dog and it just be a hot dog?
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Or like an ice cream is just an ice cream, why does it have to be?
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From and I'm not going to name any of, there's like two places right here that do incredible ice creams.
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They're beautiful, they're like gourmet, full design sculptures, basically, but where's the mom and pop shop?
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People aren't supporting it or they're complaining about it because they want that ice cream for $6, but they want it to look like that guy's.
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There's a reason that guy's is $30.
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I feel like, as a whole, our society's expectations have become really, really high, and I feel that way about everything.
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I mean think about beauty, think about your home, think about your car, think about your vacations.
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I feel like, since we have now all started comparing our lives, our food, the way we look to each other, that now it's like we're in this heightened sense of comparison, so we feel like everything has to be the best, because that's all you're seeing on social media, on TV, you're surrounded by it, so it's like that's all I know or that's all I'm seeing.
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And so if I'm not these things, if I'm not seeing these things, if I'm not wearing these things, if I'm not eating these things, then I don't have the best Like do you agree, then, that we did it to ourselves A hundred percent?
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Yes, absolutely.
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It's like this comparison is the thief of joy thing.
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And so we're like, oh, because it doesn't look amazing, I'm going to give feedback, cause that's like the appropriate thing to do, cause everyone just loves feedback.
00:08:04.468 --> 00:08:07.747
I'm like, yeah, and then it has to be like the best house.
00:08:07.747 --> 00:08:10.790
So now we have the highest housing crisis crisis.
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And then it's like, oh, the best shoes are the best Everything.
00:08:13.529 --> 00:08:21.687
When we were kids, like you, of course, wanted to have, you know, great stuff, because your friends had great stuff, but they didn't have great everything.
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You know.
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You had like one really good pair of shoes, one really good pair of shorts, or whatever.
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Like I wasn't swimming in designer labels ever.
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No, and I mean like, for example and I love my niece not dogging on her, but she is 16 years old.
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I went home two weeks ago when I was at my mom's and she was showing me her little bracelet.
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So I'm like, oh, those are cute, you know, those are.
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You know, back in my day it was like friendship bracelets, right.
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Like, oh, you have.
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Like she was like, oh, this is so-and-so, this was $125.
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This was 85.
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This was 45.
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And I'm like, why?
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do you?
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tell me that you have like $700 on your wrist walking around like on a day to day and you're 16.
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But how do you even know the prices.
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I'm like what is this?
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Like obsession with how much money the value?
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Yes, like and so, and she's 16.
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So and then you know she's talking about skincare and you know hair care and all these things and I'm like I feel so bad for her Cause.
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I'm like who cares?
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Like you're 16.
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Like like you should be out in a field hanging out with your friends and enjoy country nights and listening to music and sneaking a bottle of Boone's farm, like not that I wanted to be doing that, but you know what I mean.
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Like, I think it's just something about it.
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We've shifted our focus into like valuing things that are materialistic, instead of like the simple, the simplicity that you and I grew up with yeah and then, and then people are mad about it.
00:10:06.100 --> 00:10:08.947
But I'm like you actually did it to yourself.
00:10:08.947 --> 00:10:27.201
By not putting your money in the mom and pop ice cream stand, by not putting your money, by having to, by you saying I also have to have the best house or I also have to have the Lululemon shorts, you've actually done the exact thing that we're in our minds and our hearts.
00:10:27.241 --> 00:10:45.855
We know isn't really the right thing, you know and I think that you know you think it's truly Becca, like how many of your people that you follow and I know you're not a huge like, quote unquote, influencer follower but how many of those do you see Instagramming a Costco ice cream sundae?
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You know what?
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I will say this because I actually have, because that stuff is the shit, by the way.
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It is some bomb ass ice cream.
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I have gone through on multiple occasions and actually like sort of culled the herd, so I don't follow really any influencers.
00:11:03.285 --> 00:11:04.945
Remember the other day we were talking about a local one and I was like so I don't follow really any influencers.
00:11:04.945 --> 00:11:10.596
Remember the other day we were talking about a local one and I was like I have no idea who that is, but that is by design.
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I have a friend who owns a design company downtown and she is like beautiful and super skinny and everything is like whatever.
00:11:20.624 --> 00:11:32.943
But last year for Father's Day they went to Costco and got pizza for his meal and they have like three beautiful kids and she posted it and she was like keeping it real around here and I loved it.
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I'll never forget it because I loved it so much.
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No one is doing that.
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No, that's what I'm saying.
00:11:40.682 --> 00:11:57.033
I mean, I feel like if it's not again and we keep going back to authenticity over aesthetic, right, like I feel like that's what it is If it's not hashtag, instagrammable and beautiful picture, then we don't want to like show it.
00:11:57.033 --> 00:12:04.333
So that then makes us more again just like very critical of the real.
00:12:04.333 --> 00:12:10.508
So it's like I'm going to go to an ice cream shop and I'm going to pay, you know $4 for a scoop of ice cream.
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If it's not like hitting all the cylinders, you know what I'm going to do.
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I'm going to go online.
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I mean, I don't do this because this is terrible.
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Go online and leave a shitty ass review, leave one star.
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When you've got a mom and pop company, that's like struggling to pay rent and survive.
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It infuriates me Like it makes my blood boil, do you?
00:12:33.919 --> 00:12:36.504
think that's why people get so upset about my McDonald's.
00:12:40.910 --> 00:12:46.258
I think people get so upset about your McDonald's because they have.
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They think it's unhealthy and gross and they cannot not say something to you about it.
00:12:54.331 --> 00:12:57.400
But that's part of complain culture.
00:12:57.400 --> 00:13:00.615
That's what my point is With feedback.
00:13:00.615 --> 00:13:03.418
Yes, it's like I didn't ask you.
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I posted it.
00:13:04.610 --> 00:13:08.495
But me posting it doesn't mean I've asked you for your opinion about it.
00:13:09.096 --> 00:13:18.426
Listen, sister it may be a Southern thing, but I'm like, if you ain't got nothing nice to say, oh, that's a New York thing too, keep your damn mouth shut.
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I mean truly.
00:13:20.150 --> 00:13:22.595
Who do you think is worse, the girls or the boys?
00:13:25.500 --> 00:13:28.403
Well, I mean, they didn't coin the term Karen for nothing.
00:13:28.403 --> 00:13:29.184
I think it's women.
00:13:30.471 --> 00:13:32.878
I'm going to disagree, but I had a feeling you were going to say that.
00:13:33.379 --> 00:13:44.961
Ooh okay, only because of my hinge experience, and there is something about grown men that they feel very privy, especially older men.
00:13:44.961 --> 00:13:49.677
I'm going to go ahead and isolate the age group to 48 to 62.
00:13:49.677 --> 00:14:00.423
They really feel extremely confident giving their opinion on a lot of things that they have no business even having an opinion on.
00:14:00.423 --> 00:14:04.535
That's interesting, I don't.
00:14:04.535 --> 00:14:11.301
I mean, I think that girls are complainers too, but like when I think about my friends, I know that, and maybe that's just my circle.
00:14:11.301 --> 00:14:16.254
Like I know that my friends aren't doing that, but if I think about a lot of their husbands they're kind of whiny.
00:14:16.995 --> 00:14:18.099
Yeah, for sure.
00:14:18.099 --> 00:14:18.419
Yeah.
00:14:19.403 --> 00:14:22.794
No, I think they're necessarily going to Google and leaving a bad review.
00:14:22.794 --> 00:14:30.182
No, but I wouldn't, I would not doubt if they were asking her to, because I feel like that's very much a part of that too.
00:14:30.182 --> 00:14:46.201
But, like my girls can have like a real unhinged time, the meal can be completely wrong, but if we have a great time and the atmosphere is right, it's happened to you and I and we've been like and we were just like we're boys like.
00:14:46.600 --> 00:14:51.855
But you know, I don't know, and maybe it's because of where I am in my life, so I'm paying attention there.
00:14:51.855 --> 00:14:58.335
I saw this meme the other day about how guys want to basically be like, treated like the girl in the relationship.
00:14:58.335 --> 00:15:06.332
You know, they want to speak the bill, they want to be picked up, they want to like, they want you to text first and do all of the things and like.
00:15:06.332 --> 00:15:08.900
It was really funny and I sent it to another really good friend.
00:15:08.900 --> 00:15:16.144
But I don't know, I mean I they are kind of whiny, like yeah.
00:15:16.325 --> 00:15:16.686
I don't.
00:15:16.686 --> 00:15:31.139
Um, I mean, I feel like some of some of my favorite businesses that I follow, the co-op here in Charleston being one of them they actually call out people who leave negative reviews, and I love it.
00:15:31.139 --> 00:15:32.445
I think it's amazing.
00:15:32.445 --> 00:15:37.475
I think it's amazing because, you know, people are just.
00:15:37.475 --> 00:15:47.147
I think, at the end of the day, people are sometimes just very miserable and they aren't happy unless they're miserable.
00:15:47.147 --> 00:15:55.096
So, like where you and I have been, to this restaurant I've been several times, you've been several times have I had banger meals every time?
00:15:55.096 --> 00:16:01.174
No, but the service has been good, the wireless has been good, the ambulance is good, so we keep going back.
00:16:01.174 --> 00:16:03.576
I mean we do have going tonight.
00:16:03.576 --> 00:16:10.361
Yeah, I mean, it doesn't have to bat a thousand every single time, like things aren't perfect.
00:16:10.602 --> 00:16:11.905
Staff is incredible.
00:16:11.905 --> 00:16:19.230
Let's just say, hands down one of my ultimate favorite restaurant and there's another restaurant that you and I go to.
00:16:19.892 --> 00:16:24.522
The staff sucks oh my god, I went the other night for a drink.
00:16:28.331 --> 00:16:31.956
It was the same bartender and he sucked then too, but the food is amazing.
00:16:31.956 --> 00:16:33.519
So you're like which would you wrap?
00:16:33.519 --> 00:16:35.501
It's another game of would you rather?
00:16:35.501 --> 00:16:37.745
Ooh, I know.
00:16:37.745 --> 00:16:40.533
And you're like, do we pick the good people?
00:16:40.533 --> 00:16:41.076
But the food?
00:16:41.076 --> 00:16:43.753
And like I've had some good things, now that I figured out what I like on the menu.
00:16:43.753 --> 00:16:51.841
I but the food, and like I've had some good things, now that I figured out what I like on the menu, I'm like in a little bit of a safe space, but and actually I had a bartender a few weeks ago who said, oh, we went through some growing pains.
00:16:51.841 --> 00:16:54.804
You know, we actually had to replace our head chef.
00:16:54.804 --> 00:16:56.047
There was a couple of things like that.
00:16:56.047 --> 00:16:58.751
And we've like, we've grown a lot.
00:16:58.772 --> 00:17:13.095
And they actually got a lot of feedback about people were misunderstanding whether or not their menu was Italian or Mediterranean, because there's a difference, and they were having like this mini identity crisis and I was like that makes so much sense.
00:17:13.095 --> 00:17:18.079
You know, I love a good story, so I'm like I'm here, I'm already, I brought my Kindle, but I don't have to read.
00:17:18.079 --> 00:17:23.896
I would much rather talk to this woman about what happened here, and I didn't bring it up because I had a complaint.
00:17:23.896 --> 00:17:25.200
She was just talking to talk.
00:17:25.200 --> 00:17:28.385
I just think it's interesting.
00:17:28.385 --> 00:17:53.961
I saw this meme the other day also, where it was basically making fun of a person's complaint because, like, let's say, the example was they were at a flower store, but the complaint was the tater tots were awful, they didn't even have what I wanted and they were like, yeah, because we're a flower store and I think that's part of the issue is that people go to the wrong place looking for something that they shouldn't be there for, and then they're mad that it's not.
00:17:55.049 --> 00:18:01.094
Yeah, no, I agree, I think it's a combination of that and I think we've just gotten self-absorbed.
00:18:01.094 --> 00:18:02.917
We always talk about grace.
00:18:02.917 --> 00:18:04.962
Like you know, you and I always talk about this with each other.
00:18:04.962 --> 00:18:06.415
We need to give ourselves grace.
00:18:06.415 --> 00:18:10.221
We need to practice that with people and companies too.
00:18:10.221 --> 00:18:24.942
I mean, listen, we work hard for our money we do, and so I like to be selective and careful where we spend it, and so obviously I get bummed when we drop 100 bucks on a dinner for our families and it's not good.
00:18:24.942 --> 00:18:27.297
But look for the positive.
00:18:27.297 --> 00:18:28.615
Was the service good?
00:18:28.615 --> 00:18:32.019
Did the manager come out and say hey, listen, our kitchen's really backed up?
00:18:32.019 --> 00:18:37.039
So sorry it's taken a while, because for me, that shifts my experience.
00:18:37.039 --> 00:18:40.319
That makes me give more grace to them.
00:18:40.470 --> 00:18:49.541
The only thing I will say I have one caveat to this, and it is the only bad Google review I have ever left in my entire life.
00:18:49.541 --> 00:18:53.839
Okay, and this restaurant is no longer a business and it was a chain.
00:18:53.839 --> 00:18:55.897
It was not a local mom and pop, just to be clear.
00:18:55.897 --> 00:18:58.875
Okay, it's cleanliness.
00:18:58.875 --> 00:19:05.343
I cannot deal with a nasty restaurant.
00:19:05.343 --> 00:19:16.142
I will leave a bad review in a skinny minute, or email the manager myself, because I'm like dude, like I saw somebody picking their nose and then handing out menus.
00:19:16.142 --> 00:19:17.732
I cannot deal.
00:19:17.732 --> 00:19:19.637
I'm weird, that's my one.
00:19:19.637 --> 00:19:20.621
I can't do it.
00:19:20.621 --> 00:19:21.241
I can't do it.
00:19:21.490 --> 00:19:33.784
Well, and I think that's one of those things, too, where I'm like what is the best way to give feedback, because I feel like a lot of people love to give feedback online.
00:19:33.784 --> 00:19:44.138
There's this like, oh, we can, we're hiding behind a screen so we can give this really big feedback because we're whatever where I'm like it would have been so much easier, because you actually can't really remove those Google reviews.
00:19:44.138 --> 00:20:00.300
You can reply to them, but it kind of is what it is, and so it would be so much easier to go ahead and just reach out directly and give the feedback instead of just blasting it into the internet because you can.
00:20:00.300 --> 00:20:01.262
It's this power trip.
00:20:01.262 --> 00:20:03.218
I feel like everyone's very self-absorbed.
00:20:04.109 --> 00:20:12.544
Yeah, I think they love it and I think that they loved like it getting liked or shared, or I think that they like the um.
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I think that's a dopamine hit for a lot of people.
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